Refund policy

RAIN LUXE STUDIO — RETURN & REFUND POLICY

At Rain Luxe Studio, customer satisfaction is important to us. We want you to shop with confidence, so please review our return and refund policy before making a purchase.

30-Day Returns

We offer a 30-day return period for eligible change-of-mind returns. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a change-of-mind return, your item must generally be in the same condition in which you received it, unworn or unused, with tags attached where applicable, and in its original packaging. You may also be required to provide your receipt or other proof of purchase.

To request a return, please contact Rain Luxe Studio before sending the item back. If your return is accepted, we will provide you with instructions explaining how and where to return your item.

Please do not send products back without first contacting Rain Luxe Studio and receiving return instructions. Products may be fulfilled from different locations, so the correct return destination may vary depending on your order.

Items returned without prior authorisation may not be accepted.

Return Shipping

For eligible change-of-mind returns, customers may be responsible for return shipping costs unless Rain Luxe Studio advises otherwise.

If an item is faulty, damaged, incorrect or otherwise covered by applicable consumer guarantees, Rain Luxe Studio will provide an appropriate remedy and cover return costs where required by law.

Damaged, Faulty or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective or different from what you ordered, please contact Rain Luxe Studio as soon as reasonably possible.

Please provide your order number and details of the issue. We may also request photographs to help us assess the problem.

Depending on the circumstances and your rights under applicable consumer law, an appropriate remedy may include a repair, replacement, refund or other remedy.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Return & Refund Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

The 30-day change-of-mind period described above does not limit your rights regarding faulty, unsafe, damaged, incorrectly described or otherwise non-compliant products.

Exceptions / Non-Returnable Items

Certain products may not be eligible for change-of-mind returns. These may include personalised or custom-made products, gift cards and certain personal-care or hygiene products where a return would not be appropriate after opening or use.

Please contact Rain Luxe Studio if you are unsure whether a particular item is eligible for a change-of-mind return.

These exceptions do not limit any rights you may have under applicable consumer law if a product is faulty or otherwise fails to meet a consumer guarantee.

Sale Items

Sale or discounted items may have different change-of-mind return conditions where those conditions are clearly disclosed.

However, purchasing an item at a discounted or sale price does not remove any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.

Exchanges

If you would like a different size, colour or eligible product, please contact Rain Luxe Studio.

Depending on product availability and fulfilment arrangements, we may recommend returning the eligible item and placing a separate order for the replacement.

European Union / EEA Customers

Where applicable, customers protected by European Union consumer law generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods without providing a reason, subject to applicable exceptions.

Nothing in this policy is intended to restrict any mandatory rights available to customers under applicable European Union, EEA or national consumer protection laws.

Refunds

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method. Please allow additional time for your bank, credit card company or payment provider to process the refund.

Original shipping charges may not be refundable for change-of-mind returns unless otherwise stated or required by applicable law.

Contact Us

If you have questions about a return or refund, please contact Rain Luxe Studio through the Contact Us page on our website.

When contacting us regarding an existing order, please include your order number so that we can assist you efficiently.